Transportation/Civil Rights – U.S. Department of Transportation (DOT) Fines United Airlines $2.75 Million

Last week, the U.S. Department of Transportation ordered United Airlines to pay $2.75 million as a result of the carrier’s notable increase in disability complaints filed in 2014. These grievances were uncovered while the Department was investigating United’s compliance with the Air Carrier Access Act.  Many of the violations concerned United’s failure to provide appropriate assistance to fliers when boarding and disembarking planes. Others cited failure to return wheelchairs and other mobility aids in a timely fashion to travelers. If you would like to read more about the grievances as well as United’s plans to improve access for people with disabilities, you may do so here.

%d bloggers like this: