Settlement Agreement with Hilton

The Department of Justice (DOJ) entered into an agreement with Hilton Worldwide Inc to settle an Americans with Disabilities Act Title III complaint. Under the agreement, Hilton agreed to provide accessible hotel rooms and to allow people with disabilities to make reservations for accessible rooms over the phone or internet. The agreement applies to all Hilton hotels as well as Hilton-owned brands including Conrad Hotels & Resorts, Doubletree, Embassy Suites, Hampton Inn, Hilton Garden Inn, Hilton Grand Vacations, Homewood Suites, the Waldorf Astoria and Home2Suites. This is the first time DOJ has required a franchisor to certify that all franchised or managed hotels comply with the ADA. It also is the first time DOJ has required a hotel chain to make its online reservations system accessible and to provide on its website current data about accessible features in guest rooms throughout the chain.

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